Quality Tools (IP-Unit3) Research Paper Example | Topics and Well Written Essays - 750 words

Quality Tools (IP-Unit3) - Research Paper ExampleThese delays can be avoided if a standard procedure is followed.The reliable check in and check out procedures lack a a few(prenominal) essential steps necessitate in the standard procedure. These steps although are small, yet they are actually effective in terms of customer satisfaction. These missing steps are the confirmations of certain pieces of information at check-in and check-out. The standard procedure for check-in and check-out takes less time than the time required for the Hotels current check-in and check-out procedures. So it would be wise to align the Hotels procedures with the standard procedures.Apart from this other serve the hotel need to be reviewed as well. These function include room service, intelligence activitypaper delivery, automated teller instrument (ATM), baggage storage, beverage area, complimentary concierge desk, elevators, gift shop, laundry/valet service, local area transportation, lounge, lugg age hold, multi-lingual staff, news stand, safety deposit box, shoe shine stand, tour desk, audio/visual equipment rental, business center, express mail, autotypeAccording to the fish bone diagram, inefficient service can have several causes. These causes mainly turn around the check-in and check-out procedures and customer service front desk. The fourth major contributor is other services which are in dire need of attention since they have not been functioning up to the standard. It is required that the hotel manages its services in accordance with the standard procedures to gain customer satisfaction.Following are the graphs based on the check-in and check-out data collected on 31st july of this year. The horizontal axis represents individual guests while the perpendicular axis represents the time taken in dealing with these guests. The ideal time has been mentioned earlier for both procedures and the variances in a higher place the ideal time are clearly